This Privacy Policy explains how zetben collects, uses, stores, and protects the personal data of players registered on the platform, in accordance with applicable data protection principles.
zetben collects only the personal information that is strictly necessary to operate your account, process payments, verify your identity, and comply with legal obligations. We do not collect data beyond what is needed for these purposes.
zetben does not sell, rent, or share your personal data with third-party advertisers or marketing organisations without your explicit consent. Your data is used to serve you on the zetben platform, not to fuel external marketing pipelines.
All data transmitted between your device and the zetben platform is protected by 256-bit SSL/TLS encryption. Stored personal data and financial records are protected by industry-standard encryption at rest, ensuring your information remains confidential.
You have the right to access, correct, export, or request deletion of your personal data held by zetben at any time. Submit a written request to [email protected] and zetben will respond within 30 calendar days.
zetben retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law. Account data is typically retained for a period of 5 years following account closure.
In the event of a data security breach that affects your personal information, zetben will notify affected players promptly and take all necessary steps to contain the breach, assess its impact, and prevent recurrence.
Last Updated: 1 January 2026. This Privacy Policy applies to all personal data collected by zetben through the platform at https://zetben.vip and any associated services. By registering a zetben account, you acknowledge that you have read and understood this policy.
zetben ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the zetben platform. This Privacy Policy sets out what personal data we collect, why we collect it, how we use it, who we may share it with, and what rights you have in relation to your data.
This policy applies to all players registered on the zetben platform, as well as to visitors who browse the zetben website without registering an account. It covers all personal data collected through the platform's website, mobile-optimised interface, support channels, and any associated services.
zetben operates exclusively in the Bangladeshi market and all personal data processing described in this policy is conducted in that context. All communications regarding data privacy are conducted in English.
This Privacy Policy should be read alongside the zetben Terms & Conditions and Responsible Gaming Policy, both of which are available via the links in the footer of this page. Together, these documents form the full framework governing your use of the zet ben platform.
zetben collects personal data in the following categories, depending on how you interact with the platform:
When you create a zetben account, we collect the information you provide during the registration process, including:
To comply with anti-money laundering obligations and to verify that players meet the minimum age requirement of 18 years, zetben may request and collect:
When you make deposits or withdrawals on zetben, we collect and retain records of:
zetben automatically records data relating to your gaming and betting activity on the platform, including game sessions, bet amounts, outcomes, bonus usage, and sports betting market selections. This data is used for account management, dispute resolution, and responsible gaming monitoring purposes.
When you access the zetben platform, we automatically collect certain technical data about your device and connection, including:
If you contact zetben's customer support team via email at [email protected] or through any in-platform support channel, we retain records of those communications, including the content of messages, timestamps, and any attachments you provide, for a period of 5 years.
The following table summarises the main categories of data collected and the primary purpose for each:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration Data | Account creation and management | Duration of account + 5 years |
| KYC / Identity Documents | Age verification, fraud prevention | Duration of account + 5 years |
| Financial Transaction Data | Payment processing, AML compliance | 7 years (regulatory requirement) |
| Gameplay & Betting Data | Service delivery, dispute resolution | Duration of account + 5 years |
| Technical & Device Data | Security monitoring, fraud detection | 13 months from collection |
| Communications Data | Support, complaint handling | 5 years from date of communication |
zetben uses the personal data it collects for the following specific purposes:
zetben does not use personal data for automated decision-making processes that produce legal or similarly significant effects without human review, except where this is expressly required for fraud prevention or AML compliance purposes.
zetben processes personal data on one or more of the following lawful bases, depending on the nature and purpose of the processing activity:
The processing of your registration data, financial transaction data, and gameplay data is necessary for the performance of the contract between you and zetben, as set out in the Terms & Conditions. Without this processing, zetben would be unable to operate your account or deliver its services to you.
Certain processing activities — particularly the collection and retention of KYC identity documents and financial transaction records — are required by applicable anti-money laundering regulations and age verification obligations. zetben is legally required to carry out this processing regardless of your preferences.
zetben processes technical and device data, as well as gameplay pattern data, on the basis of its legitimate interests in maintaining platform security, preventing fraud, and ensuring the integrity of its gaming environment. These interests have been assessed against your privacy rights and are not overridden by those rights.
Where zetben processes your data for optional purposes — such as sending marketing communications or promotional notifications — we rely on your explicit consent as the lawful basis. You may withdraw consent at any time by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
zetben does not sell your personal data to third parties under any circumstances. We may share your data only in the following limited and controlled situations:
zetben works with certified game studios and technology providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver games on the platform. These providers may receive limited technical data (such as session tokens and game result logs) that is necessary to operate their games. They are contractually prohibited from using this data for any purpose other than delivering the contracted service.
To facilitate BDT transactions, zetben shares the minimum necessary financial data with payment processing partners, including bKash, Nagad, Rocket, Upay, and partnered Bangladeshi financial institutions. These partners process your payment data under their own privacy policies and applicable financial regulations.
zetben may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of zetben, its players, or the public. Such disclosures are made strictly on a need-to-know basis and only to the extent required by the applicable legal obligation.
In the event of a merger, acquisition, restructuring, or sale of assets involving zetben, personal data held by zetben may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
Cookies are small text files that are stored on your device when you visit the zetben platform. They allow zetben to recognise your device on return visits, maintain your login session, remember your preferences, and collect anonymised analytics data to improve the platform experience.
You can control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies will impair your ability to use the zetben platform. Disabling functional or analytics cookies will not affect your ability to play games or place bets, but may reduce the personalisation of your experience.
zetben implements a layered approach to data security designed to protect your personal and financial information against unauthorised access, disclosure, alteration, or destruction. Key security measures include:
While zetben takes all reasonable technical and organisational measures to protect your data, no system connected to the internet can guarantee absolute security. You also have a role in protecting your data by keeping your zetben login credentials confidential and by reporting any suspected unauthorised account activity to [email protected] immediately.
zetben retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The specific retention periods applicable to each data category are summarised in the table in Section 2 of this policy.
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes, as it no longer constitutes personal data.
Where you request account closure, zetben will commence the deletion process for personal data that is not subject to a mandatory legal retention requirement. Data subject to a regulatory retention period (such as financial transaction records required to be kept for 7 years under AML regulations) will be retained for the required period before deletion.
As a zetben player, you have the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected]. zetben will respond within 30 calendar days of receiving a valid request.
zetben will not charge a fee for handling data rights requests in ordinary circumstances. Where a request is manifestly unfounded, repetitive, or excessive, zetben reserves the right to charge a reasonable administrative fee or decline to act on the request.
The zetben platform is strictly for adults aged 18 years and above. zetben does not knowingly collect personal data from individuals under the age of 18. If zetben discovers that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.
Parents and guardians who believe that their child may have registered an account on zetben are encouraged to contact [email protected] immediately. zetben will investigate all such reports promptly and take appropriate action.
The zetben platform may contain references to third-party services, payment providers, and game studios. Where such references include links to third-party websites or interfaces, zetben is not responsible for the privacy practices or content of those third parties. We recommend that you review the privacy policy of any third-party service you interact with directly.
Payment providers such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies and terms of service, which govern how they handle the data you provide to them when making a transaction. zetben's Privacy Policy does not extend to data processing carried out by these third parties on their own platforms.
zetben reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or operational requirements. When material updates are made, the revised policy will be published on this page with an updated effective date, and registered players will be notified via in-platform notification or email where practicable.
Your continued use of the zetben platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any update, you should cease using the platform and may request account closure by contacting [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or to zetben's handling of your personal data, please contact the zetben data team using the following details:
Please include your registered zetben username and a clear description of your request in all correspondence. For data erasure or access requests, you may be asked to verify your identity before the request is processed, to ensure that personal data is not disclosed to or deleted at the request of an unauthorised third party.
Now that you understand how zetben protects your data, explore our full range of certified casino games and sports betting markets — all designed for Bangladesh players.